QUALITY ACHIEVEMENTS

The quality process at CNO India is at par with the IT industry. CNO India has achieved international quality standards like ISO 9001 and SEI-CMM Level 5. Below are the key achievements in CNO India quality journey:

ISO-9001:1994 Certification

CNO India began its quality journey with the ISO-9001:1994 certification by DNV in May, 2000. It's focus on quality has also reflected on the annual surveillance audits conducted by DNV throughout these years.

SEI-CMM Level 5

As a part of the continuous process improvement initiatives CNO India has been assessed at SEI-CMM Level 3 in May 2001 under Capability Maturity Model-Software (CMM-SW), instituted by the Software Engineering Institute (SEI), Carnegie Mellon University, USA .CNO India was then assessed at SEI-CMM level 5 in July 2003.

ISO 9001:2000 Certification

CNO India was independently audited and certified to be in conformance with ISO 9001:2000 International Standards, by DNV in October 2003.

Quality Edge In CNO India

CNO India SEPG group had established the Knowledge Management process in the organization as part of its CMM Level5 assessment. A council called KMC (Knowledge Management Council) has been setup that consists of Senior and Middle Management to make sure that the KM process is being implemented across the organization.

The core objective of the council is to improvise the KM activities in the organization in order to build the system, technical and business knowledge on each engagement which in turn reduce the learning curve for new team members and reduce the requirement analysis effort. Also, identify the required Design, Development, Testing and Documentation tools to reduce the manual effort and defects throughout the SDLC process.

The council meets once in a month to review and take appropriate steps on KM activities (refer to below fig) being implemented across the organization.

At CNO India, quality is a way of life and encourages all the associates to actively involve in continuous improvement of quality processes and methodologies.